Kalkaska Memorial Health Center: Notice of Privacy Practices

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	KALKASKA FAMILY PRACTICE, P.C. KALKASKA MEMORIAL HEALTH CENTER NOTICE OF PRIVACY PRACTICES Effective Date: 4/9/2003 THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY. We at Kalkaska Memorial Health Center and Kalkaska Family Practice are required by law to maintain the privacy of individually identifiable patient health information (this information is "protected health information" and is referred to herein as "PHI"). We are also required to provide patients with a Notice of Privacy Practices regarding PHI. We are required to post this Notice in a prominent place within our facility. We will only use or disclose your PHI as permitted or required by applicable state law. This Notice applies to your PHI in our possession including the medical records generated by us. Kalkaska Memorial Health Center and Kalkaska Family Practice understand that your health information is highly personal, and we are committed to safeguarding your privacy. Please read this Notice of Privacy Practices thoroughly. It describes how we will use and disclose your PHI. This Notice applies to the delivery of health care by Kalkaska Memorial Health Center and its medical staff in the main hospital, outpatient departments and clinics, including Kalkaska Family Practice. This Notice also applies to the utilization review and quality assessment activities of Munson Healthcare and Kalkaska Memorial Health Center as a member of Munson Healthcare. I. Permitted Use or Disclosure A. Treatment: Kalkaska Memorial Health Center and Kalkaska Family Practice will use and disclose your PHI in the provision and coordination of health care to carry out treatment functions. Kalkaska Memorial Health Center and Kalkaska Family Practice will disclose all or any portion of your patient medical record information to your attending physician, consulting physician(s), nurses, pharmacists, technicians, medical students, dieticians, spiritual/ethical care providers, and other health care providers who have a legitimate need for such information in your care and continued treatment. Different departments will share medical information about you in order to coordinate specific services, such as lab work, x-rays and prescriptions. We also will disclose your medical information to people or entities outside Kalkaska Memorial Health Center and Kalkaska Family Practice who will be involved in your medical care after you leave Kalkaska Memorial Health Center and Kalkaska Family Practice, such as other care providers and family who will provide services that are part of your care. We will share certain information such as your name, address, employment, insurance carrier, emergency contact information and appointment scheduling information in an effort to coordinate your treatment with us and with other health care providers. Kalkaska Memorial Health Center and Kalkaska Family Practice will use and disclose your PHI to inform you of, or recommend possible treatment options or alternatives that will be of interest to you. We will use and disclose PHI to contact you as a reminder that you have an appointment for treatment or medical care at Kalkaska Memorial Health Center or Kalkaska Family Practice. If you are an inmate of a correctional institution or under the custody of a law enforcement officer, we will disclose your PHI to the correctional institution or law enforcement official. B. Payment: Kalkaska Memorial Health Center and Kalkaska Family Practice will disclose PHI about you for the purposes of determining coverage, eligibility, funding, billing, claims management, medical data processing, stop loss/reinsurance and reimbursement. The medical information will be disclosed to an insurance company, third party payer, third party administrator, health plan or other health care provider (or their duly authorized representatives) involved in the payment of your medical bill and will include copies or excerpts of your medical records which are necessary for payment of your account. It will also include sharing the necessary information to obtain pre-approval for payment for treatment from your health plan. The medical information may also be released to independent health care providers who were involved in your treatment (for example, Emergency Room physicians and Radiologists who are not employed by Kalkaska Memorial Health Center or Kalkaska Family Practice) or emergency delivery (via ambulance service) to Kalkaska Memorial Health Center so that they may seek payment for caring for you. Kalkaska Memorial Health Center and Kalkaska Family Practice will disclose PHI to collection agencies and other subcontractors engaged in obtaining payment for care. C. Health Care Operations: Kalkaska Memorial Health Center and Kalkaska Family Practice will use and disclose your PHI during routine health care operations including quality review, utilization review, medical review, internal auditing, accreditation, certification, licensing or credentialing activities of Kalkaska Memorial Health Center and Kalkaska Family Practice, and for educational purposes. For instance, we will need to share your demographic information, diagnosis, treatment plan and health status for population based activities relating to improving health or reducing health care costs, protocol development, case management and care coordination, and contacting health care providers and patients with information about treatment alternatives, in order for us to operate our business in an efficient, safe and legal manner. Kalkaska Memorial Health Center and Kalkaska Family Practice may also use and disclose your PHI to support the sale, transfer, or other corporate restructuring of their assets. D. Other Uses and Disclosures: As part of treatment, payment and health care operations, we may also use your PHI for the following purposes: Fundraising Activities: Kalkaska Memorial Health Center and Kalkaska Family Practice will use and may also disclose some of your PHI to a related foundation for certain fund raising activities. For example, we will use your demographic information (e.g., name, address and other contact information, age, gender, and insurance status) and the dates we provided service to you. Any communication sent to you will let you know how you may opt out of receiving similar communications in the future. Kalkaska Memorial Health Center and Kalkaska Family Practice may disclose limited PHI to a company contracted to conduct fundraising for Kalkaska Memorial Health Center and/or Kalkaska Family Practice. This company will use your PHI only for the purposes of fundraising for Kalkaska Memorial Health Center and/or Kalkaska Family Practice. (If you wish to opt-out, you may do so by contacting the Privacy Official.) Medical Research: Kalkaska Memorial Health Center and Kalkaska Family Practice may disclose your PHI without your Authorization to medical researchers who request it for approved medical research projects; however, with very limited exceptions such disclosures must be cleared through a special approval process before any PHI is disclosed to the researchers. Researchers will be required to safeguard the PHI they receive. Information and Health Promotion Activities: Kalkaska Memorial Health Center and Kalkaska Family Practice will use and disclose some of your PHI for certain health promotion activities. For example, your name and address will be used to send you newsletters or general communications. We may send you cards for relevant events such as the birth of your child. We will also send you information based on your own health concerns. We may send you this information if it has determined that a product or service may help you. The communication will explain how the product or service relates to your well being and can improve your health. E. More Stringent State and Federal Laws: The State law of Michigan is more stringent than HIPAA in several areas. State law is more stringent when the individual is entitled to greater access to records than under HIPAA and when under state law the records are more protected from disclosure than under HIPAA. Certain federal laws also are more stringent than HIPAA. Kalkaska Memorial Health Center and Kalkaska Family Practice will continue to abide by these more stringent state and federal laws. The federal laws include applicable internet privacy laws, such as the Children's Online Privacy Protection Act and the federal laws and regulations governing the confidentiality of health information regarding substance abuse treatment. In Michigan patients have more rights of access to behavioral health information under Michigan law than under HIPAA and the state law defines a minimum necessary standard for release of mental health information. Disclosure is permitted with consent and for treatment without consent but only in an emergency. Minors in Michigan have more rights to confidentiality and protection of certain information (reproductive health, behavioral health and substance abuse) than under HIPAA. State law requires facilities to adopt policies regarding release of information outside the facility. If the facility policy requires consent for release, then consent will be required. State law genetic and HIV testing and disclosure consents remain in place. II. Permitted Use or Disclosure with an Opportunity for You to Agree or Object A. Family/Friends: Kalkaska Memorial Health Center and Kalkaska Family Practice will disclose PHI about you to a friend or family member who is involved in your medical care. We will also give information to someone who helps you pay for your care. In addition, we will disclose PHI about you to an agency assisting in a disaster relief effort so that your family can be notified about your condition, status and location. You have a right to request that your PHI not be shared with some or all of your family or friends. B. Facility Directory: Kalkaska Memorial Health Center will list certain limited information about you in its Facility Directory if you are a hospital patient at Kalkaska Memorial Health Center. This information will include your name, location in Kalkaska Memorial Health Center, and your general condition (e.g., fair, stable, critical, etc.). This directory information will also be disclosed to people who ask for you by name, including your family members, friends, or other visitors. You have the right to request that your name not be included in Facility Directory. If you request to opt out of Kalkaska Memorial Health Center Directory, we cannot inform visitors of your presence, location, or general condition. C. Spiritual Care: A spiritual care provider may be called in to consult regarding your care. With your permission, Directory information including your name, location in Kalkaska Memorial Health Center, general condition, and religious affiliation will be given to a member of the community clergy from your denomination, such as a priest or rabbi, even if they don't ask for you by name. You have a right to request that your name not be given to any community member of the clergy. D. Promotional Communications: Kalkaska Memorial Health Center and Kalkaska Family Practice do not share or sell your PHI to companies that market health care products or services directly to consumers for use by those companies to contact you, such as drug companies. We do maintain a database of individuals for promotional communications, disease management, health promotion, and fundraising purposes. This database includes individuals to whom we may have sent health improvement materials and news about Kalkaska Memorial Health Center and/or Kalkaska Family Practice previously and also individuals who have donated to us or who have expressed an interest in donating to us or other health-related activities. You may be included in this database. Kalkaska Memorial Health Center and Kalkaska Family Practice send information to the individuals in this database about the programs and services of Kalkaska Memorial Health Center and Kalkaska Family Practice. If you wish to be deleted from this database, you may notify the Privacy Official. E. Media Conditions Reports: Kalkaska Memorial Health Center and Kalkaska Family Practice may release information for an update to the media if the media requests information about you using your full name and after we have given you an opportunity to agree or object. The following information may then be disclosed: your condition described in general terms that do not communicate specific medical information, such as "good", "fair", "serious", or "critical". III. Use or Disclosure Requiring Your Authorization A. Marketing: Kalkaska Memorial Health Center and Kalkaska Family Practice are not permitted to provide your PHI to any other person or company for marketing to you of any products or services other than their products or services unless you have signed an authorization. B. Research: Kalkaska Memorial Health Center and Kalkaska Family Practice will use or disclose your PHI as part of research that includes providing you with treatment. For example, if you are part of a research study that includes treatment, we may require that you sign an authorization to allow the researchers to use or disclose your PHI for this research. C. Other Uses: Any uses or disclosures that are not for treatment, payment or operations and that are not permitted or required for public policy purposes or by law will be made only with your written authorization. Written authorizations will let you know why we are using your PHI. You have the right to revoke an authorization at any time, except to the extent that we have taken action in reliance on the authorization. IV. Use or Disclosure Permitted by Public Policy or Law without your Authorization A. Law Enforcement Purposes: Kalkaska Memorial Health Center and Kalkaska Family Practice will disclose your PHI for law enforcement purposes as required by law, such as responding to a court order or subpoena, identifying a criminal suspect or a missing person, or providing information about a crime victim or possible criminal conduct as part of a criminal investigation. Required by Law: Kalkaska Memorial Health Center and Kalkaska Family Practice will disclose PHI about you when required by federal, state or local law to make reports or other disclosures. We also will make disclosures for judicial and administrative proceedings such as lawsuits or other disputes in response to a court order or subpoena. We will disclose your medical information to government agencies concerning victims of abuse, neglect or domestic violence. Kalkaska Memorial Health Center and Kalkaska Family Practice will report drug diversion and information related to fraudulent prescription activity to law enforcement and regulatory agencies. Specialized government functions will warrant the use and disclosure of PHI. These government functions will include military and veteran's activities, national security and intelligence activities, and protective services for the President and others. Kalkaska Memorial Health Center and Kalkaska Family Practice will make certain disclosures that are required in order to comply with workers' compensation or similar programs. B. Coroners, Medical Examiners, Funeral Directors: We will disclose your PHI to a coroner or medical examiner. For example, this will be necessary to identify a deceased person or to determine a cause of death. We will also disclose your medical information to funeral directors as necessary to carry out their duties. C. Organ Procurement: We will disclose PHI to an organ procurement organization or entity for organ, eye or tissue donation purposes when donation has been authorized or to verify that appropriate organ procurement procedures were followed. D. Health or Safety: Following the requirements of the Michigan Department of Commerce, Kalkaska Memorial Health Center and Kalkaska Family Practice will use and disclose PHI to avert a serious threat to health and safety of a person or the public. We will use and disclose PHI to Public Health Agencies for immunizations, communicable diseases, etc. Kalkaska Memorial Health Center and Kalkaska Family Practice will use and disclose PHI for activities related to the quality, safety or effectiveness of FDA-regulated products or activities, including collecting and reporting adverse events, tracking and facilitating product recalls, etc. and post marketing surveillance. Any patient receiving a medical device subject to FDA tracking requirements may refuse to disclose, or refuse permission to disclose, their name, address, telephone number and social security number, or other identifying information for the purpose of tracking. V. Your Health Information Rights Although we must maintain all records concerning your hospitalization and treatment by Kalkaska Memorial Health Center and Kalkaska Family Practice, you have the following rights concerning your PHI: A. Right to Inspect and Copy: You have the right to access your PHI and to inspect and have a copy made of your PHI as long as we maintain it except for: psychotherapy notes, information that may be used in anticipation of, or that will be used in a civil, criminal or administrative action or proceeding, and where prohibited or protected by law. We will deny your request for access to your PHI without giving you an opportunity to review that decision if: You don't have the right to inspect the information; or it is otherwise prohibited or protected by law; You are an inmate at a correctional institution and obtaining a copy of the information would risk the health, safety, security, custody or rehabilitation of you or other inmates; The disclosure of the information would threaten the safety of any officer, employee or other person at the correctional institution or who is responsible for transporting you; You are involved in a clinical research project and we created or obtained the PHI during that research. Your access to the information will be temporarily suspended for as long as the research is in progress; We obtained the information that you seek access to from someone other than the health care provider under a promise of confidentiality and your access request is likely to reveal the source of the information; or Under other limited circumstances. In these instances, however, we will allow the review of its decision by a health care professional that we have chosen. This person will not have been involved in the original decision to deny your request. You agree to pay a reasonable copying charge. You must make your requests to access and copy your PHI in writing to Kalkaska Memorial Health Center or Kalkaska Family Practice. We will respond to your request within 30 days of its receipt. If we cannot, we will notify you in writing to explain the delay and the date by which we will act on your request. In any event, we will act on your request within 60 days of its receipt. B. Right to Amend: You have the right to amend your PHI for as long as we maintain it. However, we will deny your request for amendment if: Kalkaska Memorial Health Center or Kalkaska Family Practice did not create the information; The information is not part of the designated record set; The information would not be available for your inspection (due to its condition or nature); or The information is accurate and complete. If we deny your request for changes in your PHI, we will notify you in writing with the reason for the denial. We will also inform you of your right to submit a written statement disagreeing with the denial. You may ask that we include your request for amendment and the denial any time that we disclose the information that you wanted changed. We may prepare a rebuttal to your statement of disagreement and will provide you with a copy of that rebuttal. You must make your request for amendment of your PHI in writing to Kalkaska Memorial Health Center or Kalkaska Family Practice, including your reason to support the requested amendment. We will respond to your request within 60 days of its receipt. If we cannot, we will notify you in writing to explain the delay and the date by which we will act on your request. In any event, we will act on your request within 90 days of its receipt. C. Right to an Accounting: You have a right to receive an accounting of the disclosures of your PHI that Kalkaska Memorial Health Center and Kalkaska Family Practice have made, except for the following disclosures: To carry out treatment, payment or health care operations; To you; To persons involved in your care; For national security or intelligence purposes; To correctional institutions or law enforcement officials in custodial situations; or That occurred prior to April 14, 2003. For each disclosure, you will receive: the date of the disclosure, the name of the receiving organization and address if known, a brief description of the PHI disclosed and a brief statement of the purpose of the disclosure or a copy of the written request for the information, if there was one. You must make your request for an accounting of disclosures of your PHI in writing to Kalkaska Memorial Health Center or Kalkaska Family Practice. You must include the time period of the accounting, which may not be longer than 6 years. We will respond to your request within 60 days from its receipt. If we cannot, we will notify you in writing to explain the delay and the date by which we will act on your request. In any event, we will act on your request within 90 days of its receipt. In any given 12-month period, we will provide you with an accounting of the disclosures of your PHI at no charge. Any additional requests for an accounting within that time period will be subject to a reasonable fee for preparing the accounting. D. Right to Request Restrictions: You have the right to request restrictions on certain uses and disclosures of your PHI: To carry out treatment, payment or health care operations functions; Restricting specific information to only specified family members, relatives, close personal friends or other individuals involved in your care; or Limited information in the facility directory. For example, you may ask that your name not be used in the waiting room or that information about your expected discharge date not be shared with your family. We will consider your request but are not required to agree to the requested restrictions. E. Right to Confidential Communications: You have the right to receive confidential communications of your PHI by alternative means or at alternative locations. For example, you may request that we only contact you at work or by mail. We will make every attempt to honor your request, but we reserve the right to deny unreasonable requests. F. Right to Opt Out of the Facility Directory: You have the right to ask that your name not be included in the Facility Directory. If you request to opt out of the Facility Directory, Kalkaska Memorial Health Center cannot inform visitors and callers of your presence, location, or general condition. G. Right to Receive a Copy of this Notice: You have the right to receive a paper copy of this Notice of Privacy Practices, upon request. VI. Complaints If you believe your privacy rights have been violated, you may file a complaint with Kalkaska Memorial Health Center, Kalkaska Family Practice, or with the Secretary of the Department of Health and Human Services. To file a complaint with Kalkaska Memorial Health Center, please contact Kalkaska Memorial Health Center's Patient Liaison, at: Kalkaska Memorial Health Center 419 S. Coral Street Kalkaska, MI 49646 (231) 258-7541 To file a complaint with Kalkaska Family Practice, please contact the Office Manager at: Kalkaska Family Practice 419 S. Coral Street Kalkaska, MI 49646 (231) 258-7570 All complaints must be submitted in writing directly to the individuals noted above. We assure you that there will be no retaliation for filing a complaint. VII. Sharing and joint use of your Health Information In the course of providing care to you and in furtherance of our mission to improve the health of the community, we will share your PHI with other organizations as described below who have agreed to abide by the terms described below: A. Medical Staff: Kalkaska Memorial Health Center, Kalkaska Family Practice, and their respective medical staff participate together in an organized health care arrangement to deliver health care to you. Health care providers of these respective facilities access and use your PHI for treatment, payment and health care operations purposes related to your care within Kalkaska Memorial Health Center and Kalkaska Family Practice. These facilities and their medical staff have agreed to abide by the terms of this Notice with respect to PHI created or received as part of delivery of health care services to you. Physicians and allied health care providers are members of the medical staff and will have access to and use your PHI for treatment, payment and health care operations purposes related to your care within Kalkaska Memorial Health Center and Kalkaska Family Practice. The facilities will disclose your PHI to the medical staff for payment, treatment and health care operations. B. Business Associates: Kalkaska Memorial Health Center and Kalkaska Family Practice will use and disclose your PHI to business associates contracted to perform business functions on its behalf including Munson Healthcare, who performs certain business functions for Kalkaska Memorial Health Center. Whenever an arrangement between Kalkaska Memorial Health Center or Kalkaska Family Practice and another company involves the use or disclosure of your PHI, that business associate will be required to keep your information confidential. C. Membership in Munson Healthcare: Kalkaska Memorial Health Center, members of Munson Healthcare and Munson Healthcare participate together in an organized health care arrangement for utilization review and quality assessment activities. We have agreed to abide by the terms of this Notice with respect to PHI created or received as part of utilization review and quality assessment activities of Munson Healthcare and its members. Members of Munson Healthcare will abide by the terms of their own Notice of Privacy Practices in using your PHI for treatment, payment or healthcare operations. As a part of Munson Healthcare, Kalkaska Memorial Health Center and other hospitals, nursing homes, and health care providers in Munson Healthcare share your PHI for utilization review and quality assessment activities of Munson Healthcare, the parent company, and its members. Members of Munson Healthcare also use your PHI for your treatment, payment to Kalkaska Memorial Health Center and/or for the health care operations permitted by HIPAA with respect to our mutual patients. VIII. Additional Information For further information regarding the subjects covered in this Notice of Privacy Practices, please contact Munson Healthcare's Privacy Official at (231) 935-2335. IX. Changes to this Notice Kalkaska Memorial Health Center and Kalkaska Family Practice will abide by the terms of the Notice currently in effect. We reserve the right to change the terms of its Notice and to make the new Notice provisions effective for all PHI that we maintain. We will provide you with the revised Notice at your first visit following the revision of the Notice. If you are a Munson Healthcare patient and have a compliment, concern, or complaint, please contact one of our Patient Liaisons. We welcome your comments and suggestions about this Web site.